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FREQUENTLY ASKED QUESTIONS
Yes, absolutely. All photographs displayed on our website are of the original products. However, as our jewelry is handcrafted and often features natural stones or beads, slight variations in color or polish (approx. 5-10%) may occur. These minor differences are due to digital screen resolutions and professional studio lighting, ensuring that every piece remains unique.
You can access your sales receipt through two primary channels:
My Account: Log in to your account and navigate to the 'Orders' section to view and download your PDF invoices.
Email & WhatsApp: A digital copy is automatically sent to your registered email and WhatsApp number once the order is confirmed.
Note: For all wholesale shipments, a physical GST-compliant invoice is also included inside the delivery package.
As a wholesale B2B platform, we only accept returns in cases of Manufacturing Defects or if the Wrong Item was delivered. To initiate a claim, you must contact us via WhatsApp within 24 hours of delivery with a Mandatory 360-degree Uncut Unboxing Video. Once our quality team verifies the claim, we will provide a replacement or store credit.
As we specialize in wholesale and handcrafted jewelry, we frequently restock our most popular designs. If an item you desire is currently out of stock, you can click the "Notify Me" button or contact our sales team directly on WhatsApp. For large bulk orders, we can also initiate custom production for specific out-of-stock designs.
We offer worldwide shipping! Domestically, we deliver to almost all pin codes across India using premium courier partners. Internationally, we ship to over 150 countries from our hub in Delhi. Please ensure you provide a complete physical address (not a P.O. Box) and a local contact number to ensure smooth delivery and customs clearance.
